Valiseio Support & Contact

Effective Date: September 7, 2026
Last Updated: September 7, 2026

Welcome to Valiseio Support. This page explains how to contact us and where to get help with your account, subscriptions, safety concerns, privacy requests, technical issues, and other questions about the Valiseio services.

Valiseio is operated by Mustafa Güller in Türkiye.

1. Contact Valiseio Support

Support email: support@valiseio.com
Operator: Mustafa Güller
Address: Mehmet Taşlı Sokak 33/A, Akkent, Çal, 20794, Türkiye
Website: valiseio.com

For the fastest handling, please include the email address associated with your Valiseio account and a clear description of the issue. Do not send passwords, payment card details, Apple account passwords, verification codes, or other confidential credentials.

2. What We Can Help With

3. Account and Login Support

Valiseio currently supports email and password, Google Sign-In, and Sign in with Apple. If you cannot access your account, contact support@valiseio.com and describe the sign-in method you normally use.

For security reasons, we may ask for reasonable information to verify that a support request relates to the correct account. We will never ask you to send your password.

4. Premium Subscription Support

On iOS, Valiseio premium subscriptions are purchased through the Apple App Store. Apple processes the payment, while Valiseio uses RevenueCat to manage subscription entitlement status.

If premium access does not appear after purchase, first use the Restore Purchases function in Valiseio. If the issue continues, contact support@valiseio.com with the email address associated with your Valiseio account and, if available, the non-sensitive purchase reference shown by Apple.

To cancel or manage an App Store subscription, use Apple's subscription-management settings. Deleting the Valiseio app or deleting your Valiseio account does not automatically cancel an active App Store subscription.

Refunds for App Store purchases are generally handled by Apple under Apple's applicable purchase and refund processes.

5. Reporting Users, Content, and Safety Concerns

Valiseio includes in-app reporting and blocking tools. Depending on the feature, users can report profiles/users, posts and comments, events, photos, and AI-generated travel plans. Reporting is also available from relevant Match and community areas.

Authorized Valiseio administrators can review reports and may remove content, suspend accounts, dismiss reports, or take other reasonable moderation action in accordance with the Terms of Use and Community Guidelines.

If you cannot use the in-app reporting tool, or if you believe an issue requires additional attention, email support@valiseio.com with enough detail for us to identify the relevant account, content, or event.

If you believe there is an immediate threat to someone's physical safety, contact the appropriate local emergency service or law-enforcement authority first. Valiseio support is not an emergency-response service.

6. Privacy and Personal Data Requests

For questions about how Valiseio processes personal information, please review our Privacy Policy.

Privacy-related requests may be sent to support@valiseio.com. Depending on applicable law, you may be able to request access, correction, deletion, restriction, objection, or portability of certain personal information.

We may need to verify your identity before completing a privacy request in order to protect account information from unauthorized disclosure or deletion.

7. Account Deletion

You can delete your Valiseio account directly in the app through:

Settings → Delete Account

When deletion is completed, the active Valiseio account and associated account-linked data are removed from primary production systems in accordance with our Privacy Policy and Account & Data Deletion Policy. Secure backup copies may remain for up to approximately 7 days before being removed through normal backup rotation.

For additional information, see Account & Data Deletion.

8. Reporting a Technical Problem

When reporting a technical issue, please include as much of the following information as you reasonably can without sharing sensitive credentials:

Please do not send passwords, authentication tokens, payment-card details, banking information, private keys, or verification codes.

9. AI Travel Planner Support

AI-generated travel plans may contain mistakes, outdated information, or unsuitable recommendations. Important travel information — including visa requirements, entry rules, safety conditions, prices, opening hours, transport schedules, and accommodation availability — should be independently verified before you rely on it.

If an AI-generated result appears inappropriate or problematic, use the report option available from the AI plan result screen. You may also contact support@valiseio.com if additional assistance is needed.

10. Community and Policy Resources

11. How Support Requests Are Handled

We aim to review support, safety, and privacy requests as soon as reasonably possible. The time required to resolve a request may vary depending on its complexity, whether identity verification is needed, whether third-party platforms such as Apple are involved, and any legal or security requirements.

Submitting duplicate requests may slow investigation. If you have already contacted us about an issue, replying to the existing email thread is generally the best way to provide additional information.

12. Third-Party Services

Some Valiseio features depend on third-party services, including Apple, Google, Supabase, RevenueCat, Anthropic, and other travel-data providers. Certain issues — such as App Store billing, Apple ID access, or third-party service outages — may need to be handled by the relevant provider under its own support procedures and terms.

Where we can reasonably assist with a Valiseio-side issue, we will do so, but we cannot control or guarantee the operation of independent third-party services.

13. Contact Information

Valiseio
Operated by: Mustafa Güller
Email: support@valiseio.com
Address: Mehmet Taşlı Sokak 33/A, Akkent, Çal, 20794, Türkiye
Country: Türkiye